Bringing the Goodies to Your Doorstep!
At JANE Dispensary, we're excited to offer a range of merchandise that lets you show off your JANE love. Here's what you need to know about our shipping policy:
Fast and Reliable Shipping: We strive to process and ship your order as quickly as possible. Orders are typically fulfilled within 1-2 business days, and you can expect your package to arrive within the estimated delivery timeframes provided during checkout.
Shipping Methods and Rates: We offer various shipping options to cater to your needs. During the checkout process, you can select your preferred shipping method and view the associated rates. Please note that shipping costs are calculated based on the weight, size, and destination of your order.
Delivery Locations: We currently offer shipping within the US. If your desired shipping address falls within our delivery area, we've got you covered! However, please note that certain locations may have restrictions or additional requirements for merchandise delivery. If you have any concerns about shipping to your area, please reach out to our customer support team for assistance.
Package Tracking: We want you to stay in the loop every step of the way. Once your order is shipped, we'll provide you with a tracking number, allowing you to monitor the progress of your package until it safely reaches your doorstep. Keep an eye on your email for shipping updates and tracking information.
International Shipping: At this time, we only offer shipping within the US. We apologize for any inconvenience caused to our international customers, and we hope to expand our shipping options in the future.
Returns and Exchanges: We take pride in the quality of our merchandise. If, however, you encounter any issues with your order or receive a damaged item, please reach out to our customer support team within 30 days of receiving your package. We'll be happy to assist you with returns, exchanges, or finding a satisfactory solution.
Please note that our shipping policy may be subject to change, and any updates will be reflected on this page. If you have any further questions or need assistance regarding our shipping, feel free to contact our friendly support team.
RETURNS & EXCHANGES
- We accept returns within 30 days from the date of purchase.
- To initiate a return, please contact our customer support team, who will guide you through the process.
- The item(s) being returned must be in their original condition, unused, and with all tags and packaging intact.
- We kindly request that you include the original order invoice or proof of purchase with your return.
- Please note that certain items, such as final sale items or personalized products, may not be eligible for return. This will be clearly stated on the product page.
- Once we receive your returned item(s) and inspect them, we will process your refund.
- Refunds will be issued to the original form of payment used during the purchase.
- Please allow a reasonable processing time for the refund to be reflected in your account. This may vary depending on your financial institution.
- We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.
- It is your responsibility to carefully package and ship the item(s) back to us using the provided shipping label. We recommend retaining a proof of shipment for your records.
- Any associated shipping costs will be your responsibility.
- JANE reserves the right to refuse returns that do not meet our return policy criteria.
- We are unable to process returns for items purchased from third-party retailers. Please refer to their return policies for further assistance.
If you have any questions or need assistance regarding returns or refunds, our dedicated customer support team is ready to help. Reach out to us, and we'll be happy to assist you.